Privacy and trust
How your health data is handled.
Review what the app stores, how it is used, and the medical and emergency safety framing that sits behind the experience.
What matters most
What your account stores
Your account may store your email, profile details, symptom logs, screening answers, care planning notes, treatment notes, and product enquiry details so the app can keep your progress and support in one place.
How data is used
We use this information to personalise support, save your progress, generate summaries you choose to use, improve safety wording, and respond to support or product requests.
What we do not do
Your personal health data should not be sold, used for advertising, or shared as identifiable health entries with employers, partners, or clinicians unless you choose to do that yourself.
Retention and deletion
You can request deletion of your app account from the in-app account deletion screen. Some records may need to be retained for legal, fraud-prevention, order, or tax reasons when product purchases or support cases exist.
Medical disclaimer
This is an informational support app. It is not a medical device and does not diagnose, treat, cure, or prevent any condition. Always use a qualified clinician for medical advice, diagnosis, treatment, and urgent care decisions.
Emergency support
This is not an emergency service. If you think you may be in danger or need urgent care, contact your local emergency services or seek urgent in-person medical care immediately.